zoya 999 Privacy Policy

This Privacy Policy ("Policy") applies to all services, websites, and applications of the zoya 999 platform. When you use our website, register, or use any of our services, you are considered to have accepted the terms of this Policy. Please read this Policy carefully before using our services. To learn about the general terms of service, please also read our Terms and Conditions page.

In this Policy, "personal information" means any information that directly or indirectly enables you to be identified as a specific individual. "Processing" means any activity involving the collection, storage, modification, transfer, or deletion of information. zoya 999 acts as the data controller for the purposes of this Policy.

This Policy applies to users residing in Bangladesh and is effective for all those who use zoya 999's services through our website, mobile app, or any other digital channel.

2.1 Registration Information

When you open an account with zoya 999, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• Bangladeshi National ID or passport number (for identity verification)
• Current address
• Payment method details (bKash, Nagad, or Rocket number)

2.2 Usage Information

When you use our platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Page visit logs, session duration, and navigation patterns
• Transaction history (deposit, withdrawal, and bet records)
• Information collected through cookies and similar tracking technologies

2.3 Communication Information

If you contact our support team via live chat or email, the content of that conversation may be retained for the purpose of maintaining service quality.

zoya 999 processes personal information for the following purposes:

• Account management: Completing registration, verifying identity (KYC), and ensuring the security of your account.
• Transaction processing: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate records of each transaction.
• Service improvement: Analysing user experience to make the platform more effective.
• Security and fraud prevention: Detecting suspicious activity and preventing account misuse.
• Legal compliance: Retaining necessary information in accordance with applicable laws and regulations.
• Communication: Sending service-related notifications, security alerts, and relevant information.

4.1 Technical Security Measures

zoya 999 uses industry-standard technology to keep your information secure. All data transmitted to and from the website is encrypted via SSL (Secure Socket Layer) encryption. Sensitive information stored on servers is also protected by encryption technology.

4.2 Administrative Security Measures

Access to personal information is granted only to employees who require it for their work. All employees are bound by confidentiality obligations and receive regular training.

4.3 Data Retention Period

We retain your information for as long as your account is active and for as long as legally required after it is closed. Transaction records are retained for the period specified under applicable law.

zoya 999 does not sell your personal information to any third party. Information may be shared in the following limited circumstances:

• Payment processors: The minimum information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the relevant payment provider.
• Technology service providers: Limited information may be shared under contract with those who provide server, analytics, or cybersecurity services for operating the platform.
• Legal authorities: Information may be provided to the relevant authorities in response to a valid court order or legal obligation.

Whenever information is shared with a third party, zoya 999 ensures that the party maintains adequate data protection measures.

6.1 Use of Cookies

Our website uses cookies and similar technologies. Cookies are small text files stored on your device that help our site function properly.

6.2 Types of Cookies

• Essential cookies: Required to maintain login sessions and security, and cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Collect anonymous data to understand how users use the site.

You can disable non-essential cookies through your browser settings, though this may limit some features.

You have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of incomplete or inaccurate information.
• Right to deletion: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to object to processing: For marketing communications, you may withdraw your consent at any time.
• Right to data portability: In some cases you may request your information in a structured format.

To exercise these rights, please contact our support team by email. We will verify your identity and respond to your request within a reasonable time.

zoya 999's services are intended solely for persons aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21. Age is verified during the registration process, and if it ever becomes known that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. To learn more about our responsible gaming policy, please read our Responsible Gaming Guidelines.

Our servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh, zoya 999 ensures that adequate protection is maintained either in the destination country or through contractual arrangements.

Our platform may occasionally reference third-party services. This Policy applies only to zoya 999's own data practices. We are not responsible for the privacy practices of any other service or website.

zoya 999 may update this Privacy Policy from time to time to keep pace with technological and legal changes. For significant changes, we will send a notification to your registered mobile number or email and update the publication date on the website. Continued use of the platform after any changes means you are considered to have accepted the updated Policy. If you have questions about a specific matter, you may find answers on our FAQ page.

If you have any questions, comments, or requests regarding your information in relation to this Privacy Policy, please contact our support team:

• Live chat: 24 hours a day, 7 days a week (in Bengali and English)
• Email: [email protected]

We will respond to your request as soon as possible after verifying your identity. To find out more about zoya 999, visit our About Us page.