zoya 999 Responsible Gaming
Let gaming be a source of fun — not stress. We want you to always stay in control and enjoy it with a clear head.
Our Commitment
zoya 999 believes online gaming is enjoyable only when done in moderation and with awareness. We are an entertainment platform — not a solution to financial problems. Our commitment is to create a safe, transparent, and responsible environment for every player.
Only people aged 21 or above may open an account and play on our site. The age verification process is strictly followed. Keeping minors away from gambling and betting is part of our responsibility. If you believe a minor is using your account, contact our support immediately.
Our Terms and Conditions page explains in detail under what circumstances an account may be temporarily or permanently closed. It is important to be aware of this information for your own protection.
Problem gambling is a mental health matter — not a personal failure. People often do not realise when gaming is turning into an addiction. Below we discuss some tools, warning signs, and ways to get support that will help you stay aware.
Tools to Keep Yourself Protected
Session Time Limit
Set your own limit for how long you play each day or each week. When the time is up, take a break — it keeps your mind fresh.
Time ControlDeposit Limit
Decide in advance the maximum amount you will deposit within a set period. Never go beyond your budget — money used for gaming should always be money you can afford to lose.
Budget ControlSelf-Exclusion
If you feel you need a break from gaming, you can temporarily close your account for a set period. Making this decision is a sign of strength.
Account BreakActivity Review
Check your transaction and gaming history regularly. Being honest with yourself about how much you have won and lost is the first step.
Account ReviewPermanent Account Closure
If the problem feels serious, you can request permanent closure of your account. Our support team will process this without any conditions.
Permanent ProtectionReality Reminder
After a set period of play, a pop-up message will remind you how long you have been playing. This helps you take a conscious break.
Awareness MessageContact our 24/7 live chat to activate these tools or set limits.
Recognise the Warning Signs
If any of the following signs appear in yourself or someone you know, it may indicate problem gambling.
- Feeling the urge to bet more after a loss in order to win back the money
- Prioritising gambling over family, friends, or work
- Hiding or lying to others about how long you play or how much money you spend
- Repeatedly failing to take a break from gaming despite trying
- Taking money from daily essential expenses or savings to fund gambling
- Feeling restless, irritable, or anxious when not gambling
- Feeling the need to place increasingly larger bets to get the same level of excitement
Habits for Playing Responsibly
Responsible players keep these points in mind:
- Decide how much time and money you will spend before you start playing, and stick to that decision
- See gambling as entertainment, not a source of income — keep a mindset that accepts losing
- Never sit down to play when you are angry, frustrated, or under stress
- Take regular breaks — focus and judgement decline during long sessions
- Spend time with family and friends — keep your life full beyond gambling
- Stay level-headed after a big win and think carefully before reinvesting
Ask Yourself
Answer the questions below honestly. If most of your answers are "yes", it is worth seeking professional help.
Personal Assessment
These questions are not a substitute for professional diagnosis — they are only meant to raise self-awareness. If you have doubts, speak with a professional counsellor.
Ways to Get Help
Acknowledging the problem is the first and most important step. Do not face it alone — seek help.
zoya 999 Live Chat
Direct support in Bengali is available 24 hours a day, 7 days a week. Submit your account limit or self-exclusion request right here.
Email Support
If you prefer to get in touch confidentially, write to us by email. Support is available in both Bengali and English.
Family and Close Ones
Let someone you trust know about the problem. The support of family plays a major role in reducing stress and in recovery.
Professional Advice
Talk to a mental health specialist or counsellor. Gambling addiction is treatable — recovery is possible with the right help.
For Families and Guardians
If you think someone in your family is in trouble because of gambling, listen to them first — do not judge. Our FAQ page also has some guidance for family members.
To keep children and minors away from online gambling, set a password on your device and do not share your account details with anyone. zoya 999 never gives an account to anyone under 18 — however, the applicable age requirement is 21+.
The Privacy of Your Information
Any responsible gaming request — whether setting a limit or requesting self-exclusion — is handled with complete confidentiality. How your personal information is stored and used is detailed on our Privacy Policy page.
Information shared with the support team regarding responsible gaming is never used for any advertising or promotional purpose. You can seek help safely and without fear.
If you have any questions about your experience on zoya 999 or about this policy, visit our About Us page to learn more. We always operate in an open and transparent manner.